｜Return and Exchange Instructions
● If you find that the product is defective or damaged or that there is a shortage of accessories after receiving it, and you need to exchange it, please log in to the "My Account" page to apply for an "exchange" within 7 days after arrival or contact our customer service, we will We will handle it for you as soon as possible.
● After receiving the product, you can enjoy a 7-day free appreciation period (including holidays). The appreciation period is for your reference, viewing, tasting and comparison. When returning or exchanging goods (handling returns in accordance with the return procedures), please keep the original packaging of the goods intact. If the goods are opened, the packaging is damaged, the seals are removed, the stickers are removed, or the labels are removed, etc., according to Article 19 of the Consumer Protection Act Paragraph 1 stipulates that the right to cancel applies if "opened personal hygiene products are reasonable exceptions that exclude the right to cancel within 7 days", then "unconditional returns within 7 days are not provided" for these products.
● Notes on returns and exchanges: Returned goods must keep their original packaging intact, that is, they must be returned to the original condition when you received the goods (including internal and external packaging, random documents, gifts, event gifts, etc.)
● The following situations may affect your return rights:
* You are provided with the opportunity to inspect the product before you receive it.
* Without affecting your inspection of the goods, you damage the packaging/wrapping of the goods, remove the seals, remove the tags, remove the stickers or remove the labels, etc.
* Other reasons beyond the necessity of inspection or attributable to you, resulting in damage, loss or alteration of the goods.
● If you have obtained a paper invoice, please return it when returning the product.
● Please package the returned goods properly in the packaging carton used by the delivery manufacturer. If the original carton is lost, please use other cartons to wrap the goods in addition to the original packaging. Do not paste stickers or write directly on the original packaging. Word. If the original packaging is damaged, the product cannot be returned or the damage fee will be deducted from the refund.
● After you apply for a return or exchange, please take the initiative to ask for the documents from the freight staff and keep them until the return or exchange is completed to facilitate future inquiries.
7-11/FamilyMart supermarket return volume restrictions
＊Weight limit: ≤10kg
*Size restrictions: longest side ≦45cm; total length + width + height ≦105cm
01. Please use opaque packaging bags to seal the product packaging completely.
02. If the delivered size does not meet the requirements, the store will reject it, so consumers are advised to pay attention!
